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TERMS AND CONDITIONS


Returns - No questions asked!

All orders will be subject to credit card charges at the time of order placement unless open account status has been granted.

Simply return to us the merchandise in the original shipping carton and we will give you full credit. This policy is contingent on you returning all items purchased at Storm Copper Store within 30 days of the original delivery in an unused, and resalable condition. Return shipping will be paid by the buyer.

In the event the product is defective or the return is a result of our error Storm Copper will pay shipping. If the item is returned for any other reason you as the buyer are responsible for the return shipping costs and will be charged the return shipping.

No returned merchandise will be accepted without Pre- Authorization by Customer Service at Storm Copper. We will credit you in the same manner as your original payment within 7 days of receiving the returned item and inspection of our Returns Dept.

The following items may not be returned:
Any Custom Cut items.

Ship authorized returns to the following address:

Storm Copper Components
240 Industrial Lane
Decatur, TN 37322

For questions regarding our return policy please contact us at 1-888-334-2177 .

Return shipping shall be paid by the buyer.


LIMITED WARRANTY

Storm Copper and its related companies, as applicable to the one who sold the product, warrant that the product will conform to its express description and specifications and that the product will be free from defects in material and workmanship for a period of 30 days from the date your purchased the product.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE AND OF ALL OTHER OBLIGATIONS OR LIABILITIES ON OUR PART. WE NEITHER ASSUME NOR AUTHORIZE ANY OTHER PERSON TO ASSUME FOR US ANY OTHER LIABLITY IN CONNECTION WITH THE SALE OF OUR PROUDCTS.

If the product you purchase is defective or nonconforming, we will repair or replace it at our option. However, we will also give you the option to return the product for full credit. Repair or replacement of the product or return of the product for credit is your sole and exclusive remedy for a defective or nonconforming product.

Our obligation to repair or replace the product or to accept it in return does not apply if the product or any part thereof has been subject to accident, negligence, alteration, abuse misuse or improper installation on your part. WE MAKE NO WARRANTY WHATSOEVER IN RESPECT TO ACCESSORIES OR PARTS NOT MANUFACTURED BY STORM COPPER OR ITS AFFILIATED COMPANIES.

This warranty is limited to the original purchaser of the product.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, STORM COPPER’S SOLE LIABILITY IS EXPRESSLY LIMITED TO, AND SHALL IN NO EVENT EXCEED, THE COST WHICH THE PURCHASER FROM STORM COPPER PAID FOR THE SPECIFIC PRODUCT. IN NO EVENT SHALL STORM COPPER OR ITS AFFILIATED COMPANIES BE LIABLE FOR ANY LOSS OF USE, LOST PROFITS OR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR INDIRECT DAMAGES, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY. THE PARTIES FURTHER AGREE THAT EACH AND EVERY PROVISION OF THESE TERMS AND CONDITIONS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES OR EXCLUSION OF DAMAGES IS EXPRESSLY INTENDED TO BE SEVERABLE AND INDEPENDENT OF ANY OTHER PROVISIONS SINCE THOSE PROVISIONS REPRESENT SEPARATE ELEMENTS OF RISK ALLOCATION BETWEEN THE PARTIES AND SHALL BE SEPARATELY ENFORCED. BY PURCHASING THE PRODUCT, YOU AGREE THAT THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OR ANY LIMITED REMEDY. NO ACTION, REGARDLESS OF FORM, ARISING OUT OF YOUR PURCHASE OF THE PRODUCT MAY BE BROUGHT AGAINST STORM COPPER OR ANY OF ITS AFFILIATED COMPANIES MORE THAN ONE YEAR AFTER THE PURCHASE OF THE PRODUCT.

Law and Resolution of Disputes

The internal laws of the State of Tennessee without regard to its conflict of law provisions will govern the interpretation and enforcement of these terms and conditions.

Any dispute between you and Storm Copper or any of its affiliates will be resolved by binding arbitration pursuant to the Federal Arbitration Act in front of a single arbitrator in accordance with the Rules of Procedure for Arbitration of Commercial Disputes of the American Arbitration Association. The arbitration hearing will be held in Chattanooga, Tennessee. The arbitrator will not have the authority to award damages other than as specified in these Terms and Conditions.



Privacy

Privacy Policy: Your privacy is extremely important to us. We do not sell or give any of your personal information (name, email address, credit card information) to anyone, under any circumstance. Your information is solely used to process your order with us.

Please link to our Privacy Policy to see how Storm uses your personal information.

We hope you will find our online store is not only a safe and easy place to shop, but that your overall experience is pleasant. If for any reasons we do not meet your expectations please feel free to let us know. We welcome your comments and suggestions.

If for any reason you still are not comfortable placing your order online we invite you to call us toll free at 888-334-2177 and place your order, or simply fax your order to us at 423-334-7256.


Customer Satisfaction

Storm Copper hopes you'll find our online website is not only safe and easy to use, but that your overall experience is pleasant. If for any reason we do not meet your expectations please feel free to let us know. We welcome your comments and suggestions. Please click here to view our Terms of Use regarding this website.


Customer Service

We want your shopping experience to be enjoyable. We provide our customers as much detailed product information so they can make a good buying decision.

Please call or write us if you have any questions about a specific product, we will be happy to offer any additional information you might need.


Sales Tax

All orders originating in the State of Tennessee will incur 9.00% sales tax (unless we receive a faxed copy of you state resale certificate at time of order placement). No Sales Tax will be collected on orders outside of Tennessee.


Shipping (US)

Shipping costs will be calculated using the current UPS Shipping Table providing the weight and size of your order fall within UPS limits. If an LTL delivery from a common carrier is needed, we will notify you directly and make appropriate arrangements.

If your order is shipping to a construction site, make sure to include the necessary information in the shipping address fields to insure receipt at the proper location.

Most shipments are sent within 1 business days if the item is in stock.

LTL Common Carrier Deliveries To Private Residences

LTL common carrier deliveries to private residences will require an additional $110.00 charge per shipment.

Important - PLEASE DO NOT USE COMMAS IN YOUR NAME AND ADDRESS FIELDS WHEN CHECKING OUT. Thank You.

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